Cancellation Policy
At Eleanor Brighton, we understand that circumstances may arise where you need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while ensuring our order processing remains smooth and timely.
Cancellation Timeframe
If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.
During this initial period, orders have typically not yet entered the processing phase, making cancellation possible.
Orders Already in Processing
After the 12-hour cancellation window, your order may already be:
- Processed
- Packed
- Preparing for shipment
- Shipped or transferred to the courier
Once your order has reached any of these stages, cancellation can no longer be guaranteed.
In such cases, we kindly ask that you wait until your order has been delivered. You may then submit a return request in accordance with our Return Policy.
Customer Support
If you need assistance or would like to request a cancellation, please contact our support team at:
We will always do our best to assist you.
