Refund policy

Return Policy – Important Notice

Please read our Return Policy carefully. By placing an order with Eleanor Brighton, you agree to the terms outlined below. No exceptions will be made outside of this policy.

Returning a Product

Timeframe

You have 30 days from the date of receiving your order to request a return.

Unfortunately, if more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

Conditions

Returned items must be:

  • Unused
  • In their original packaging
  • In the same condition as received

For products where hygiene is important, the item must be thoroughly cleaned before the return process is initiated.

Damage Due to Personal Use

Eleanor Brighton is not responsible for damage resulting from:

  • Misuse
  • Negligence
  • Improper handling

Only manufacturing defects are covered under this Return Policy.

Exceptions

For hygiene reasons, certain items cannot be returned, including:

  • Underwear
  • Lingerie
  • Other sealed hygiene products once opened

How to Start the Return Process

To request a return, please email us at support@eleanorbrighton.com and include the following information:

  • Your order number
  • The reason for the return
  • A photo of the item (in the case of damage or defects)
  • Your contact information

Refund Policy

Procedure

Once we receive and inspect your returned item, you will be notified by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and credited to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

Return Costs

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • We are not responsible for returns lost during transit

Return Address

Returns must be sent to our designated returns facility in Asia.

Shipping costs start at $25 and are the responsibility of the customer.

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send a replacement free of charge
  • If the same issue occurs with the replacement item, you will be eligible for a full refund

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed due to our automated order processing system.

Questions?

If you have any questions regarding this Return Policy, please contact us at:

support@eleanorbrighton.com

 

At Eleanor Brighton, we understand that circumstances may arise where you need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while ensuring our order processing remains smooth and timely.

Cancellation Timeframe

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.

During this initial period, orders have typically not yet entered the processing phase, making cancellation possible.

Orders Already in Processing

After the 12-hour cancellation window, your order may already be:

  • Processed
  • Packed
  • Preparing for shipment
  • Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation can no longer be guaranteed.

In such cases, we kindly ask that you wait until your order has been delivered. You may then submit a return request in accordance with our Return Policy.

Customer Support

If you need assistance or would like to request a cancellation, please contact our support team at:

support@eleanorbrighton.com

We will always do our best to assist you.